Background of Initial Inquiry:
It is hereby clarified that the initial publication concerning WRLife Health Insurance stemmed from direct requests by insured customers seeking a review of their policies and the insurer’s reliability. An independent assessment of the insurer’s reliability and the quality standards of its health insurance products was conducted, utilizing five Certified Insurance Counselor (CIC) professional criteria. This assessment yielded unfavorable findings.
Evidence of customer complaints spanning a period of two years was subsequently compiled. This evidence was then confirmed by the relevant authorities, who requested our cooperation and mandated the cessation of any public dissemination of information not explicitly approved by the Thailand Office of Consumer Protection Board, the ASEAN Strategic Action Plan for Consumer Protection, and the United Kingdom Financial Conduct Authority (FCA).
Notice of Pending Regulatory Legal Proceedings
Direction for Stakeholder Inquiries:
WRLife health insurance Case
This serves as formal notification that the authorities of the Kingdom of Thailand and the United Kingdom are currently conducting investigations into allegations of non-payment of legitimate treatment cost claims submitted by insured members of WRLife Health Insurance across Asia. These investigations are predicated upon numerous complaints received by the respective regulatory bodies.
Pursuant to directives issued by the Thailand Office of Consumer Protection Board, the Ministry of Finance of the Kingdom of Thailand, and the United Kingdom Financial Conduct Authority (FCA), we are hereby constrained from disclosing any further details concerning the ongoing investigations. This restriction is imposed to preserve the integrity of the investigative processes and to comply with applicable regulatory requirements.
Direction for Stakeholder Inquiries: WRLife health insurance case
All stakeholders, including potential plaintiffs and defendants, are hereby directed to submit their inquiries and complaints to the appropriate official bodies based on their respective residency jurisdictions.
For Residents of the Kingdom of Thailand: WRLife customers
Office of the Consumer Protection Board (OCPB): Please utilize the dedicated complaint portal at: https://aseanconsumer.org/selectcountry=Thailand
For Residents of ASEAN Member States (excluding Thailand): WRLife customers
ASEAN Strategic Action Plan for Consumer Protection: Please utilize the complaints portal at: https://aseanconsumer.org/consumer-complaint
For a list of ASEAN countries local authorities: https://aseanconsumer.org/selectcountry
For Residents of the United Kingdom or outside of ASEAN
Financial Conduct Authority (FCA):WRLife FCA #16000457 Information on how to file a complaint is available at: https://www.fca.org.uk/consumers/how-complain
Financial Ombudsman Service UK: WRLife UK Reg#14167438 https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/insurance/medical-insurance/private-medical-insurance
Further information will be disseminated upon the conclusion of the aforementioned regulatory and legal proceedings, subject to applicable legal and regulatory restrictions
